Cookie Policy

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.

Similar technologies include local storage (used to persist session state in browser applications), session storage (temporary in-memory data for the current tab), and pixel tags (tiny images used to track whether emails are opened). We use a combination of these technologies in our web application.

We categorise the cookies and similar technologies we use into four types:

Strictly Necessary — These are essential for the Service to function and cannot be switched off. They include:

• Authentication tokens that keep you logged in
• Security tokens that prevent cross-site request forgery (CSRF)
• Session identifiers to maintain your active session
• User preference flags (e.g. banner dismissal state)

Functional — These remember choices you make to improve your experience:

• Language and currency preferences
• Billing cycle selection on the pricing page
• UI layout preferences (e.g. collapsed/expanded sections)

Analytics — These help us understand how users interact with the Service so we can improve it. All analytics data is aggregated and anonymised:

• Pages visited and features used
• Session duration and drop-off points
• Error rates and performance metrics

What we do NOT use: We do not use advertising or targeting cookies, retargeting pixels, or any tracking technologies for third-party marketing purposes.

Some of the cookies on our web platform are set by trusted third-party services we use to operate the Service:

• Payment processors (Stripe, Flutterwave) — Set cookies to prevent fraud and manage secure payment sessions.
• Authentication providers (Google, Apple) — Set cookies when you choose to sign in via those services.
• Analytics (aggregated, privacy-first analytics provider) — Set cookies to count unique visitors and page views without identifying individuals.

These third parties have their own cookie and privacy policies. We encourage you to review them. We do not control the cookies placed by third parties and are not responsible for their content.

You have several ways to control cookies:

Cookie consent banner — When you first visit our web app, you can accept or decline non-essential cookies via the banner. You can change your choice at any time via Settings > Privacy > Cookie Preferences.

Browser settings — All modern browsers allow you to block or delete cookies through their settings. Here's how to do it in the most common browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Please note: disabling strictly necessary cookies will prevent you from logging in and using the Service. Disabling functional cookies may affect your experience (for example, you may need to re-enter preferences each visit).

Some browsers send a "Do Not Track" (DNT) signal. We respect DNT signals for analytics cookies — when we detect a DNT signal, we will not set any non-essential cookies. Strictly necessary cookies are unaffected by DNT signals.

We may update this Cookie Policy as we add new features or as applicable law changes. We will notify you of material changes through the cookie consent banner or by email.

The "Last updated" date at the top of this page reflects when the policy was last revised. We encourage you to review this policy periodically.

Questions about our use of cookies? Contact us:

• Email: privacy@nexbi.ai
• Or visit our full Privacy Policy for more information about how we handle your data.